Saathi4u.com is an online matrimonial platform that aims to help individuals find suitable life partners. We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share your information when you use our website and mobile applications.
By accessing or using saathi4u.com and by providing your information, you confirm that you are sharing your details voluntarily and that you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use or access our website or apps.
Information We Collect
To provide our matrimonial services, we collect information from users and visitors. This may include, but is not limited to:
-
Your name, email address, mobile number, and date of birth
-
Educational qualifications, occupation, and personal preferences
-
Marital status, religion, and community details (if voluntarily provided)
-
Profile photographs and profile videos uploaded by you
-
Mailing address, city, state, country, and PIN/ZIP code
-
Login details such as username and password
-
Identity proof documents submitted voluntarily for verification, with your explicit consent
If you choose to subscribe to paid services, we may also collect billing information such as your billing address and payment details. All payments are processed through secure payment gateways, and we do not store complete card information on our servers.
Information Collected Automatically
When you use our website or apps, certain information is collected automatically, including:
-
IP address
-
Device ID and device information
-
Browser type and operating system
-
Log files and usage data
-
Approximate geographic location
This information helps us understand how users interact with our services and allows us to improve our platform.
Cookies
We use cookies to store login information and to improve your experience on our website and apps. Cookies are small files placed on your device that help us provide our services efficiently.
Some third-party services linked to our website or apps may also use cookies. We do not control the use of cookies by third parties.
Use of Your Information
The information we collect is used to:
-
Create and manage your account
-
Provide and improve matrimonial services
-
Personalize your experience on the platform
-
Analyze usage trends and user behavior
-
Conduct internal research and marketing analysis
-
Prevent fraud and misuse of the platform
-
Respond to queries, requests, and grievances
-
Comply with legal and regulatory requirements
Sharing of Information
We may share your information with our affiliates, partners, or service providers who assist us in operating our services. These parties are required to handle your information securely.
We may also disclose your information if required by law, legal process, or government request, or if we believe it is necessary to protect the rights, safety, or property of our users or the public.
In the event of a merger, acquisition, or sale of business assets, user information may be transferred as part of that transaction.
Our website or apps may contain links to other websites or applications. Saathi4u.com is not responsible for the privacy practices or content of such third-party platforms.
How Long We Keep Your Information
We retain your information for as long as you use our services or as required to fulfill the purposes for which it was collected. Information may also be retained to comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.
Security of Your Information
We take reasonable steps to protect your personal information using appropriate technical and organizational security measures. While we strive to safeguard your data, please note that no system or internet transmission is completely secure.
Rights of Users
You may access, update, or correct your personal information through your account settings. You may also withdraw your consent or request deletion of your information, subject to applicable laws and verification requirements.
Users from the European Union
If you are residing in the European Union, you have the right to access, modify, or delete your personal information and to withdraw your consent at any time. Your data may be stored or processed outside the EU, including in India, with appropriate safeguards in place.
Requests related to your data can be sent to suppor@saathi4u.com. We may verify your identity before processing such requests. We may also share limited information with anti-fraud service providers located in the UK or EU to help protect users from scams and fraudulent activities.
Children’s Information
Saathi4u.com is intended only for individuals who are 18 years of age or older. We do not knowingly collect information from minors. If such information is identified, it will be removed from our records.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time without prior notice. Any changes will be reflected on this page, and continued use of the website or apps indicates your acceptance of the updated policy.
Compliance officer
In accordance with applicable laws, we have appointed a compliance, Officer.
Compliance officer:
Email: support@saathi4u.com
Support will be available from 10:00 AM to 6:00 PM IST, Monday to Saturday, excluding Sundays and public holidays.
This appointment is made as per Section 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
